Client Service

Benidorm: Magic Villa de Benidorm:
JonnypDagenham, dagenham  21 ene 2008

I’m really shocked to read people have written bad reviews about this hotel.We’ve been there 3 times,and have booked to go again in April 2008.The service is excellant,the staff are friendly and well versed on treating customers correctly.The food is basic but always fresh,you have plenty to choose from,when we stayed at the Magic Rock we always walked to the Villa De Benidorm for our meals!The rooms are basic but clean,rooms on the lower floors can be noisey,but this is Benidorm,it never stops,people go there for the excellant beach,and the night life.If you want peace and quite go some where else !The hotel offers great value for money,in the heart of one of the most exciting holiday locations in the world,Enjoy !

What do you like the accommodation? the staff, food and location
What do you like least accommodation? no complaints

Popularity: 20% [?]

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My boyfriend and I have just returned from a week at the Villa De Benidorm. We had stayed here twice previously and also at the Cristal Park. However I was a little concerned about some of the very negative reviews. I am glad to say the Villa De Benidorm has not changed a bit. Yes it does need a refurb, particularly the outside area, but it is clean and tidy and there had been some minor improvements in the twelve months since our last visit.

I really don’t know how people can say the food is not up to much, the food is amazing. There is so much choice, it is hot and is beautifully presented. Karim the chef was always out checking the food, tidying round and he produced a lovely gala buffet on the Friday evening. How they produce so much food three times a day I don’t know.

There are two bars within the hotel, the smaller of which was for smokers. This was always the best bar, with the best atmosphere. whether you smoked or not. The bar staff work SO hard it is unbelievable. During our stay they were very understaffed for one reason or another and the waiters from the restaurant helped out after they had finished their shift. The cheerfulness and friendliness of the staff really makes this hotel special. It would have been nice to see some of the guests treat the staff with a little more respect but then not everyone is the same. Some people complain that the drinks provided are watered down. All I can say is they musn’t have sampled barman Darius’s special sangria - wow they were good. Three of them and i was sozzled.

For a three star hotel there were lots of nice little touches such as
sparkling wine in ice buckets left in reception so you can help yourself, the same again with a large box of bisuits. For lunch and dinner there were glasses of cocktails handed to you as enter the dining room. Also on the last day there was a little bag of biscuits left in our bedroom as a thank you for staying. So forget about the walls maybe needing a little lick of paint and look at the good things at the hotel.

Lorna the hostess was still there and just as helpful and funny as last time.

The only downside that i could say is that the entertainment was a bit amaturish, but there is all the entertainment you need on your doorstep. All the good bars and clubs with entertainment, comedians, singers etc are practically in the same road as the hotel.

We got chatting to some great people, father and son Jack and Keith, John and Christine and of course Terry and Kath - hello.

So if you have booked then just go and enjoy yourself.

Popularity: 13% [?]

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Comment from one of our friends in January 2008.

Spent 2 wonderful weeks at the Magic with family from 19th January and couldn’t have been looked after any better in 5 star hotel. Had some concerns before we went due to worrying reports on TA, which were put at rest by the wonderful Lorna, but once we got there thoroughly enjoyed the whole experience. We were a party of 5 adults ranging from 25 to 59 with a 7 month old baby and all our differing needs were more than taken care of. OK hotel may need bit of modernising, but it was absolutely spotless and our room was cleaned and tidied, new towels provided every day - no matter what time we left it (which was sometimes a bit later than planned due to excesses of previous night!! ) Drinking and enjoying the wonderful nightlife which is Benidorm that is! And speaking of our room - we paid a bargain price for a good sized room overlooking the Med!! What a sight to greet you in the morning! However, the greatest strength of the Hotel has to be it’s staff - cleaners, restaurant staff, bar staff, receptionists everyone is friendly, helpful and caring.

They just have to be the friendliest team in Benidorm - in fact of all the Hotels we have stayed in many countries. Part of our trip was to say our goodbyes to a member of our family and we were even presented with a couple of bottles of champagne to meet the rest of our party staying in other accomodation and share a toast up at the Benidorm Cross. What other Hotel would care that much? Thank you Lorna for all your help in making a sad day a lot easier, and thanks to all the staff for looking after us so well. Having stayed at various other hotels in Benidorm including so called 4*, as the saying goes “We will return” - now is that a threat or promise!? Many thanks from the paininthebum Glennons XX PS Love from Isobel to her friends in the Restaurant XX

Popularity: 18% [?]

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Just got home after a week here and it was perfect. The staff were all very friendly and efficient, Lorna in reception met us with a drink when we arrived, Virginia, our cleaner was great, we never saw her but she even washed our cups for us. Never had that before. Salin from behind the bar was very friendly as were all of the staff, no language problems at all. The restaurant was very clean, a good choice of food, which was the best we have had in an all inclusive package, and if you missed a meal it didn’t matter as snacks were available 30 minutes after service closed. Rooms were a good size, but there was only two of us, a balcony would have been nice though and the room did have a bit of a smell when we first arrived, but we did have a pool view and sea view and it was quiet. The location is perfect, minutes from the beach and the clubs. Go to the Medieval night, it’s only 6 € for the bus. We tried the Magic Rock and the Crystal park and had a lovely meal in both of them but this one’s the best. We will definitely be going back very soon. Even the weather was good for February.

What do you like the accommodation? Excellent food, friendly staff, location
What do you like least accommodation? going home

Popularity: 11% [?]

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Haz una pregunta a este miembro. bazzaperth, Perth, Scotland 4 mar 2008

Excellent Location, Rooms clean and big enough, no Balcony though. Food Excellent well above average for this type of hotel. The only downside was a bit of street noise late at night (a few drinks would remedy this).
The Best:The Location
The worst: Street Noise

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Popularity: 10% [?]

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