Client Service

Hello friends!!

Here I attach a comment made in a review web page.
“Great Hotel” Jul 28, 2008

After a few bad experiences at other hotels over the last couple of years I was worried about this hotel - but needn’t have been. I am usually very picky, but have nothing to complain about. Pool and play area excellent for both my partner, myself and our 3 year old. Room was very clean, food was plentiful and even though I am a vegetarian could find a decent meal each meal time. On the last day we had an evening flight so hung around the hotel and even though we had checked out, we were given by the receptionist a pass which entitled us to continue getting free refreshments and food - this is above and beyond what they needed to do. If ever I visit Benidorm again, this is the hotel I will book. (Contrary to another reviewer, we had no problems with midges at all and all three of us came back bite free!)

Popularity: 10% [?]

Publicado por admin en 07 Aug 2008
Etiquetado como: Customer Views

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Hello Friends!!

On Wednesday, the 30th of July we had a country party night with typical food. Everything was just delicious, ribs, roast potatoes, hamburgers, chicken wings… Delicious diches for our cowboys & girls!!!

In our friends network (www.magicamigos.com) we’ve uploaded a few photos so you can see mad Deni and sweet Sandra with our brave cowboys & girls.

Popularity: 11% [?]

Publicado por admin en 07 Aug 2008
Etiquetado como: Customer Views

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What a fantastic holiday! Many thanks to staff and especially Lorna who sorted out any problems and queries with a smile. Food was fantastic, rooms clean, lovely area’s for sitting with a drink. Will certainly be booking again!

Jan& Geoff Martin, Dawne, Simon, Luke and Sean Sandor

Popularity: 15% [?]

Publicado por admin en 31 Jul 2008
Etiquetado como: Customer Views

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Hello friends!!

Here I attach a comment made by Mick And Emma. Thank you very much for your comments, you have helped us to improve. Right now we have doubled the amount of sunbeds for comfort of our guests.
“Brilliant Holiday”
Hotel Magic Villa de Benidorm
We arrived at the Hotel after a very early start to be greeted at reception by Lorna with a glass of champagne.. Made you feel welcome straight away and was there to make things as easy as possible.. Within minutes we were in our room which was ‘comfy’ with everything you could need for a week away.. Was horrified at first thinking there wasnt any aircon but was assured down at reception that if i moved the curtain it was there.. After paying a €20 deposit for the remote we had the room cool in no time.. No balcony but plenty of window space overlooking the main road..
Nice central location very close to the beach and also hoards of pubs n clubs but with no problem with noise at nights.. Shops over the road selling allsorts of drinks, snacks and newspapers and also the usual variety of holiday ’souvenirs’..
The food at the hotel was of a high standard with a great variety to suit everyone.. Plenty of hot dishes including steak, pork, lamb n chicken and also salads and cold meats, fruit and sweets.. There was even a Chinese themed night which saved me some €’s as we were all set to try the chinese down the road for a change but were glad we stayed..The Restaurant itself was nicely laid out and kept very clean and tidy..

The bar had a huge variety of drinks and also had a daily cocktail.. My tip for this is though, find the barman called Salim.. He makes his own concoctions which were far nicer..

The entertainment team were great with activities all day both inside and out from ‘Watergym’ to Archery and Pistol Shooting during the day to Bingo and Tropical Night followed up with professional shows afterwards til nearly midnight.. All ages were encouraged to get involved especially by Hester who was a bit ‘mad‘.. One show not to be missed is Morpheus the Hypnotist at Valentines round the corner.. A great night there with a dvd to cringe at when you get home..

As for the reception staff, nothing was too much trouble.. We had a problem with a couple on our floor making noise at all hours.. We informed the staff first thing who were aware of the situation and the management sorted it ..Also had a faulty door lock which was fixed within an hour of reporting it..
The only bad thing i would say is that there are not enough sunbeds (about 40) and there is a mad rush as the doors to the pool are opened but Lorna is there again to remove the towels from beds left for too long..
You can use the facility’s at all the other Magic hotels for free but was more than happy to stay here..
All i all had a brilliant holiday at this hotel and would definetly go back if i return to Benidorm..

Popularity: 21% [?]

Publicado por admin en 24 Jul 2008
Etiquetado como: Customer Views

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Opinion of a coustumer through Tripadvisor

Magic Villa de Benidorm

cathhughes

cathathowells@yahoo.com

25 mar 2008

• 

  At night

• 

  The market

• 

  The sea front

Más fotos

Firstly the negatives…beds hard, no balcony, our room (520) was overlooking the main entrance to the hotel on the road…noisy. Asked to move, but there were no empty rooms as it was Easter weekend. Need to ask for milk for your room, and buy bottled water from the bar. Deposit for hairdryer, safety deposit box, aircon/heater.

Spent many relaxing hours sitting in the lovely sunny garden terrace area outside the bar. Everyone was very friendly. And in the gardens beside the outdoor pool. There is a small, but adequate indoor pool (warm) which looks like it is opened up in the summer. Also booked and used the jacuzzi which was lovely. There is also a child’s play pool, a mini club and lots of play areas - seemed ideal for small children. There were 2 ladies going around getting people involved with games. Food was nice. Breakfast lovely – great sausages! Ate paella out in a restaurant one evening which was lovely.

Visited the other hotels in the group for meals and drinks. Nice indoor pool on the roof of the Crystal Park (cold water) and another indoor pool at the Tropicana which felt like a noisy indoor leisure centre. Our hotel seemed by far the nicest.

Hotel is central and very close to the lovely beach front. Watched Matthew & Son, and Billy Fontaine at the Valentine’s Club. Also a fantastic comedian called Gary George at the Palladium. Scottish duo of singers called Joe & Fabi, and 2 Spanish brothers who played guitars and electric violin – both great entertainment and played in the Harley Davison Pub on the front, and the Western Bar. Also of course ‘Sticky Vicky’ and her daughter!!

Happy to answer any questions, give me a shout. cathathowells@yahoo.com

• Este miembro de TripAdvisor:
  • Me gustó — Sunny terrace & garden and pools
  • No me gustó — Room had no balcony & overlooked the road

Esta crítica es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.

Resumen de cathhughes

Fecha de estadía: marzo, 2008

Viajé con: Spouse / significant other

La visita fue para: Romantic getaway

Grupo de edad: 35-49

• Mis puntuaciones para este hotel son:
  • Calidad-precio
  • Habitaciones
  • Ubicación (por ejemplo, comodidad, vistas)
  • Limpieza
  • Registro/recepción
  • Servicio
  • Servicio empresarial (por ejemplo, acceso a Internet)

¿Recomendarías este hotel a tu mejor amigo?

Sin duda alguna

Recomiendo este hotel para:

solteros, Una huida romántica, una escapada con las amigas, personas con discapacidades, personas mayores, piscina increíble, familias con niños pequeños, familias con adolescentes

No recomiendo este hotel para :

parejas de recién casados

Este hotel es mi favorito para:

Playa/Sol

¿Ha sido útil esta crítica? Sí No

Popularity: 79% [?]

Publicado por admin en 04 Apr 2008
Etiquetado como: Photos

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(1 votes, average: 5 out of 5)

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Opinion of a costumer through Tripadvisor

Magic Villa de Benidorm

ethansnan

CHESTER

29 mar 2008

1/3 considera esta crítica muy útil

We have been visiting this hotel for 12 years,and will never go again!!.Food this year was awful,processed meat for a lot of the meals,if it said pork loin it was sloppy processed ham,if the menu said roast turkey it was processed turkey leg meat etc,you mostly got the same veg and potatoes for lunch and for dinner the same day,no chicken breast,just chicken wings or legs,all the food was tasteless this year.problems with the water,the first week notices went up in the hotel one day to say that the water was being switched of all day ,no explanation why! so no body could wash or shower that evening!! then the next week a notice went up again saying nobody to use the tap water for anything all day until midnight,we complained that we needed to wash after the heat of the day and they said at reception they would put bottled water in our room,we got 1 litre of water between 2 of us!!!!!!!!!!,next day we asked Lorna the hotel co ordinater what was the problem! same reply as the week before,I dont know it was my day off!!!!!,on and off in the hotel there was a sewage smell or a musty smell.This hotel used to be a lovely small select place,now its a hotel from hell,full of stag and hen parties and large groups,drunk,shouting and foul language all day long,spoke to some nice ladies,a large group who were transfered here from another of there hotels,they are dumping them all here,where they are close to the night life.Rooms were very clean,fresh towels every day.

• Este miembro de TripAdvisor:
  • Me gustó — none
  • No me gustó — large groups,drunkards,bad language

Esta crítica es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.

Resumen de ethansnan

Fecha de estadía: marzo, 2008

Viajé con: Spouse / significant other

La visita fue para: Quality time with family

Grupo de edad: 50-64

• Mis puntuaciones para este hotel son:
  • Calidad-precio
  • Habitaciones
  • Ubicación (por ejemplo, comodidad, vistas)
  • Limpieza
  • Registro/recepción
  • Servicio
  • Servicio empresarial (por ejemplo, acceso a Internet)

¿Recomendarías este hotel a tu mejor amigo?

De ningún modo

Recomiendo este hotel para:

solteros, piscina increíble

No recomiendo este hotel para :

parejas de recién casados, Una huida romántica, una escapada con las amigas, personas con discapacidades, personas mayores, propietarios de animales domésticos, familias con niños pequeños, familias con adolescentes, turistas

Este hotel es mi favorito para:

Playa/Sol

¿Ha sido útil esta crítica? Sí No

Popularity: 82% [?]

Publicado por admin en 03 Apr 2008
Etiquetado como: Customer Views

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Puntuación de viajeros:

Benidorm: Magic Villa de Benidorm:

jonnypDagenham, dagenham  21 ene 2008

I’m really shocked to read people have written bad reviews about this hotel.We’ve been there 3 times,and have booked to go again in April 2008.The service is excellant,the staff are friendly and well versed on treating customers correctly.The food is basic but always fresh,you have plenty to choose from,when we stayed at the Magic Rock we always walked to the Villa De Benidorm for our meals!The rooms are basic but clean,rooms on the lower floors can be noisey,but this is Benidorm,it never stops,people go there for the excellant beach,and the night life.If you want peace and quite go some where else !The hotel offers great value for money,in the heart of one of the most exciting holiday locations in the world,Enjoy !

Este miembro de TripAdvisor:�
¿Qué es lo que más te gustó del alojamiento? the staff,food and location
¿Qué es lo que menos te gustó del alojamiento? no complaints
Esta crítica es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.

Popularity: 69% [?]

Publicado por admin en 17 Mar 2008
Etiquetado como: Customer Views

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Puntuación de viajeros: smec08, Merseyside  23 ene 2008

Mi experiencia con este hotel ocurrió en: enero, 2008 My boyfriend and I have just returned from a week at the Villa De Benidorm. We had stayed here twice previously and also at the Cristal Park. However I was a little concerned about some of the very negative reviews. I am glad to say the Villa De Benidorm has not changed a bit. Yes it does need a refurb, particularly the outside area, but it is clean and tidy and there had been some minor improvements in the twelve months since our last visit. I really don’t know how people can say the food is not up to much, the food is amazing. There is so much choice, it is hot and is beautifully presented. Karim the chef was always out checking the food, tidying round and he produced a lovely gala buffet on the Friday evening. How they produce so much food three times a day I don’t know. There are two bars within the hotel, the smaller of which was for smokers. This was always the best bar, with the best atmosphere. whether you smoked or not. The bar staff work SO hard it is unbelievable. During our stay they were very understaffed for one reason or another and the waiters from the restaurant helped out after they had finished their shift. The cheerfulness and friendliness of the staff really makes this hotel special. It would have been nice to see some of the guests treat the staff with a little more respect but then not everyone is the same. Some people complain that the drinks provided are watered down. All I can say is they musn’t have sampled barman Darius’s special sangria - wow they were good. Three of them and i was sozzled. For a three star hotel there were lots of nice little touches such as sparkling wine in ice buckets left in reception so you can help yourself, the same again with a large box of bisuits. For lunch and dinner there were glasses of cocktails handed to you as enter the dining room. Also on the last day there was a little bag of biscuits left in our bedroom as a thank you for staying. So forget about the walls maybe needing a little lick of paint and look at the good things at the hotel. Lorna the hostess was still there and just as helpful and funny as last time. The only downside that i could say is that the entertainment was a bit amaturish, but there is all the entertainment you need on your doorstep. All the good bars and clubs with entertainment, comedians, singers etc are practically in the same road as the hotel. We got chatting to some great people, father and son Jack and Keith, John and Christine and of course Terry and Kath - hello. So if you have booked then just go and enjoy yourself. Esta crítica es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.

Popularity: 100% [?]

Publicado por admin en 17 Mar 2008
Etiquetado como: Uncategorized

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Puntuación de viajeros: Benidorm: Magic Villa de Benidorm: JohnCaroleManchester, Manchester  5 feb 2008

Mi experiencia con este hotel ocurrió en: enero, 2008 Spent 2 wonderful weeks at the Magic with family from 19th January and couldn’t have been looked after any better in 5 star hotel. Had some concerns before we went due to worrying reports on TA, which were put at rest by the wonderful Lorna, but once we got there thoroughly enjoyed the whole experience. We were a party of 5 adults ranging from 25 to 59 with a 7 month old baby and all our differing needs were more than taken care of. OK hotel may need bit of modernising, but it was absolutely spotless and our room was cleaned and tidied, new towels provided every day - no matter what time we left it (which was sometimes a bit later than planned due to excesses of previous night!! ) Drinking and enjoying the wonderful nightlife which is Benidorm that is! And speaking of our room - we paid a bargain price for a good sized room overlooking the Med!! What a sight to greet you in the morning! However, the greatest strength of the Hotel has to be it’s staff - cleaners, restaurant staff, bar staff, receptionists everyone is friendly, helpful and caring. They just have to be the friendliest team in Benidorm - in fact of all the Hotels we have stayed in many countries. Part of our trip was to say our goodbyes to a member of our family and we were even presented with a couple of bottles of champagne to meet the rest of our party staying in other accomodation and share a toast up at the Benidorm Cross. What other Hotel would care that much? Thank you Lorna for all your help in making a sad day a lot easier, and thanks to all the staff for looking after us so well. Having stayed at various other hotels in Benidorm including so called 4*, as the saying goes “We will return” - now is that a threat or promise!? Many thanks from the paininthebum Glennons XX PS Love from Isobel to her friends in the Restaurant XX

Popularity: 82% [?]

Publicado por admin en 17 Mar 2008
Etiquetado como: Uncategorized

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Puntuación de viajeros: Benidorm: Magic Villa de Benidorm: KandS50, Chesterfield  6 feb 2008

Just got home after a week here and it was perfect. The staff were all very friendly and efficient, Lorna in reception met us with a drink when we arrived, Virginia, our cleaner was great, we never saw her but she even washed our cups for us. Never had that before. Salin from behind the bar was very friendly as were all of the staff, no language problems at all. The restaurant was very clean, a good choice of food, which was the best we have had in an all inclusive package, and if you missed a meal it didn’t matter as snacks were available 30 minutes after service closed. Rooms were a good size, but there was only two of us, a balcony would have been nice though and the room did have a bit of a smell when we first arrived, but we did have a pool view and sea view and it was quiet. The location is perfect, minutes from the beach and the clubs. Go to the Medieval night, it’s only 6 € for the bus. We tried the Magic Rock and the Crystal park and had a lovely meal in both of them but this one’s the best. We will definitely be going back very soon. Even the weather was good for February. Este miembro de TripAdvisor:� ¿Qué es lo que más te gustó del alojamiento? Excellent food, friendly staff, location ¿Qué es lo que menos te gustó del alojamiento? going home Esta crítica es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.

Popularity: 79% [?]

Publicado por admin en 17 Mar 2008
Etiquetado como: Customer Views

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